I remember the precise time and place. Early one morning in July 1984, I was parked in my car, in a street in South London. That’s when I first realised how to communicate more clearly. Read more
A technique that transformed my writing
Once I had identified the idea of “interrupting questions” as a way to structure a communication, I spent a lot of time developing the “Question & Answer Technique” (as I had started to call it) and honing my use of it. Over time, using the technique become almost instinctive. Read more
Putting more tools in my writing toolbox
The Question & Answer technique was my new hammer but – as tempting as it was – not every communication needed to be hit on the head with it. Read more