The Question & Answer technique was my new hammer but – as tempting as it was – not every communication needed to be hit on the head with it. Read more
Public speaking (Part 2): Inform
Once my opening remarks had succeeded in engaging the audience’s attention, the speech itself needed to meet the expectations I had created. Read more
Writing an article
One of the great joys I have obtained from writing articles over so many years is the opportunity it gives me to vary my style (or my “voice”) according to the outlet I am writing for. When I started article-writing in earnest, my day job demanded that I communicate with clients in the formal style beloved of my employers. So the chance to be “me” – and to explore who I might be – generated a wonderful sense of freedom. Read more
Writing a report
Over the years, I have found that lots of writers initially baulk at the idea of using the Question & Answer technique for a full-blown report. But once they see how I do it, they realise that my approach deals very satisfactorily with all their concerns and their objections rapidly subside. Read more